FAQ

Yoos-Storage

1. Backups

2. First setup / Troubleshooting

3. Possible email restrictions

4. About the VPN

5. Root access

6. Samba issues

7. Technical specifications

Other

8. International taxes

9. Payments

10. Orders

11. Return, Warranty and Damaged Goods Policies

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1. Yoos-Storage - Backups

Remember to make backups regularly, either manually by copying your data on an external hard disk or via an application such as EasyUs, Handy Backup or FBackup (which use encryption).

2. Yoos-Storage - First Setup / Troubleshooting

Sometimes it can happen that for instance the domain name takes time to propagate or some Internet routers/Internet Service Providers forbid ports to be automatically opened.

You can always contact us to get some help. Here are some steps to troubleshoot this kind of issue.

Domain name issues

From the network where the YOOS Server resides, open a web browser and visit https://aettos.link/0ioecr6. It will return your public IP address.
Now head over to https://aettos.link/wv8tnm8 and fill in your personal domain name. It will translate your personal domain name into an IP address.
Both values should match. If not, please contact our support.

Opening port issues

Your Internet router may not support or your Internet Service Provider prevents Hairpinning, or NAT loopback. To verify this, connect to your personal domain name using your phone connected in 4G. If you can access your home page, your Internet router does not support Hairpinning. In this case you will not be able to use your YOOS Server from inside your own network, but you will be able to use it from anywhere else.

It is possible that your Internet router forbids the port forwarding requested by the YOOS Server. You might have to do it manually as follows:

1. Connect to your Internet router configuration page. It is usually either http://192.168.1.1/ or http://192.168.0.1/ depending on your Internet router brand.
2. Get the local IP of the YOOS Server. The IP address is often 192.168.1.X or 192.168.0.X with X between 2 and 254.
3. Forward ports 2222/tcp (SSH), 80/tcp (Web Server), 443/tcp (Web server), 25/tcp (Mail Transfer Agent), 465/tcp, 993/tcp (IMAP and SMTP) and 1194/udp (VPN) to the local IP of the YOOS Server.

Yoos-Storage - Possible email restrictions

Possible restrictions

Internet Service Providers might consider self-hosted Mail Transfer Agent to be spam. Emails sent by an address like example@<yourdomain>.yoos-storage.com might be bounced. Check with your Internet Service Provider if there are such restrictions in place.

Yoos-Storage - About the VPN

Section 1

Each key should be used on a unique device. Two devices sharing the same key will not be able to connect at the same time. Please log out of the key to make it available to another person

Section 2

Please note that sharing a VPN key is like sharing your house keys. Do not do it unless you really trust the person you want to share with. People using your VPN keys will have a foot inside your home network and will be able to see the devices there. They will also be able to reach the internet as if they are inside your home. And you could be liable if the content they reach violates local laws.

Section 3: VPN profiles modifications

1. To remove unused ovpn profiles on Windows:

1.1. Go to Explorer.

1.2. Go to C:\Users\YourAccount\OpenVPN\config.

1.3. Then remove all unnecessary / unused folders.

2. To rename ovpn profiles on Windows:

2.1. Exit your OpenVPN® GUI.

2.2. Go to C:\Users\YourAccount\OpenVPN\config.

2.3. Enter in one of the ovpn files.

2.4. Rename the ovpn profile.

Yoos-Storage - Root access

You can root your YOOS device!

Rooting your device allows you to download software source code, read software licenses, inspect how our setup is done and add any feature you would like. YOOS does not include support nor replacement for manual modifications of the setup (refer to the Warranty Policy). Modifying the setup will reduce the security that we put in place.

Make modifications only if you know what you are doing!

To proceed, you will need an SSH public key. To do so, generate it by using your favorite Unix distribution's ssh-keygen, or using PuTTY.

You will then need to add that public key into the device authorized keys. To do so, you have two options:

- (Recommended) through Cockpit : Go to the Accounts section of Cockpit using your yoos-admin user. In the Authorized SSH Keys section, add your newly created key.

- (Not Recommended) with a physical access: extract the SD Card and mount it on a Linux computer. Modify the authorized_keys file of the yoos-admin user with your favorite editor and append the ssh public key. Save and eject the card, plug it back to your YOOS device.

You should now be able to SSH into your device through the yoos-admin account using your favorite SSH client:

Host: <yourdomain>.yoos-storage.com

Port: 2222

Username: yoos-admin

Private key: the private part of the key you created

The yoos-admin user is part of the administrators to grant you all the freedom you need to explore and tweak your device to your needs.

Yoos-Storage - Samba issues

Set up issues on Windows:

Go to the Control panel.
Click on View network status and tasks.
On the left list, click on Change advanced sharing settings.
Select Turn on network discovery and Turn on file and printer sharing.
Come back to Files sharing set up page.

More information.

Yoos-Storage - Technical Specifications

Contents:

1x YOOS server
1x YOOS formatted 1TB HDD + 1x USB cable
1x Ethernet cable
1x Power adapter

Services:

1x customized domain name
Self-hosted storage (ownCloud)
5 VPN connection keys (using the OpenVPN® protocol)
Ad blocker (Pi-Hole)
Admin interface (Cockpit)
Email server (Rainloop)
Torrent server (Transmission)
Files Sharing Server (Samba)

Yoos-Storage size: 8.2 x 8.2 x 1.7 cm

Yoos-Storage box (approx.): 15 x 15 x 11 cm

Technical specifications:

CPU: Amlogic S905W quad core ARM Cortex-A53 @ up to 1.5 GHz with penta-core Mali-450MP GPU @ 750 MHz
System memory: 1GB DDR3
Storage: Micro SD card 32GB + 1TB HDD
Connectivity: 10/100M Ethernet
USB: 2x USB 2.0 ports
Power supply: 5V/2A (10W)

What are the network requirements for using a Yoos-Storage?

To use the Yoos-Storage you just need to have a broadband Internet connection and an available Ethernet Port (RJ45) on your router.

International Taxes

This section does not deal with VAT (Value Added Taxes).

International taxes might be applied depending on your country's tax policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for the EU and Import calculator for the USA.

The customs value is made of:

the price paid for the goods,
the insurance cost,
the shipping cost.

Payments

You can select your preferred payment method at checkout.

We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that an additional exchange fee may apply if your currency is not US dollars.

The confidential information of your banking data will not be kept.

Orders

Where can customers track their orders?

An internet link will be provided in an email to track your order.

Is it possible to change/cancel the order and how can it be done?

For any change or cancellation please send us a message as soon as possible. We cannot modify or cancel your order after it has been sent. For more details, please visit our Refund policy page.

Return, Warranty and Damaged Goods policies

Please follow this link

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