Return & Refund

Return procedure   

If the YOOS Team require items to be returned, the client will receive an email with subject Return Item Request. Unless expressly agreed otherwise in writing, the items should be dispatched within 10 working days from receiving such email.  

Items returned without the hard copies of the Return Item Request email and of the original invoice will not be eligible for any solution and the ownership of such items will automatically transfer to/with the YOOS Team. 

The client will be responsible for the shipping costs of returned items and is strongly recommended to get proof of postage to avoid "lost packages" situations. Even though, any item returned without the above hard copies Return Item Request should be considered as lost. The responsibility of the returned items will remain with the owner of the item. 

After a returned item has been received and inspected by the YOOS Team, the client will receive an email, notifying about the status and outcome. If and when a returned item is replaced by the YOOS team, it becomes automatically its property. 

Refund policy 

Your 100% satisfaction is important for us. 

Because a Free of Charge online demo of our item is available, our clients are able to test and try the item before buying it. For this reason, as a matter of policy, unconditional refunds are not proposed  

However, the YOOS Team is keen to inform that conditional refunds may be granted under special circumstances at our option and discretion.  

Within 30 days of receiving the purchased item and if the item is still in its unopened original packaging, you may Contact us (Subject: Refund / Return Policy) to explain the reasons of your request.  

Solutions which may include the refund of half of the price of the item will be proposed. It would obviously be subject to you returning the item as per above Return procedure.